This open letter deserves wide circulation.
I advise I am a customer of Melbourne Water [or whichever authority is the relevant authority]. My account number is [insert details]. I have been advised that over the last 3 years or so I have been overcharged with respect to my water bills.
Would you provide me within the next 7 days the following:
• details of the amount or amounts overcharged in respect of each account rendered;
• when you will repay the overcharged amount and at what interest rate?
Should you not be able to repay my money within a reasonable time, I shall have no alternative but to deduct it from your future accounts together with the current overdraft interest or existing overdraft interest at the time.
I look forward to your reply as soon as possible.
Melbourne Water’s postal address:
PO Box 4342
Melbourne VIC 3001
Background to this story here.
The do-nothing Baillieu government needs to get off its backside on this issue. Already it is in danger of being a one-term government – quite rightly so – but this will tip it over the edge.