I spent a good chunk of my career in consumer products and I know a bit about selling stuff. I collect examples of poor advertising – not dishonest or misleading, just foolish.
I came across in a concert hall recently Serendipity icecream. The pack said “Gluten free” and “made with 100% green energy”. Now, I can’t imagine how you would manage to put wheat into icecream if you wanted to. I suppose a very cheap icecream could be set with starch which might contain traces of glutin (it would taste dreadful) but this was certainly not a cheap icecream. (Actually it tasted very good – I pinched a taste from the one I bought my wife). So saying “gluten free” is just about as powerful as saying about a lettuce that it contains no artificial colours.
The green energy claim is presumably based on buying energy under a programme like this. Note the words “100% of your electricity consumption is matched with energy from renewable sources.” It does not mean that any more energy from renewable sources is generated as a result of your choice – just that they are going to label some of the energy they buy from an accredited green source as yours. If we follow that through we read “Renewable energy is generated from sources like mini hydro, wind power and biomass which produce no net greenhouse gas emissions.”
All quite correct under the rules but really just encouraging consumers who care about such things to feel comfortable, as they lick their icecream, that they are helping save the planet.
I also came across Joshua Gans in the HBR blog telling us that social networks, like Facebook, could ask people whether they think their friends would like a particular ad. This, he says, would help advertisers improve the effectiveness of their advertising.
I try to set him right in the comments. “whether viewers like an ad has little to do with its effectiveness…” I have no doubt that Gans is a very good economist. He should not be tempted into a marketing career.
